Shipping & Returns Office Furniture

Free shipping on office furniture

All office furniture is delivered FREE of charge by ABC Office Furniture throughout the Netherlands and Belgium. There is a minimum order amount of €500 excluding VAT. Below this amount, we charge a €25 delivery fee. We typically deliver your office furniture to your office or home within a few days.

Some items deviate from this and are always delivered free of charge, you will see this automatically when checking out

If we need to ship your order using an external carrier, you will be responsible for any additional costs. This only applies to exceptional deliveries or urgent deliveries.

By FREE delivery, we mean the delivery of the furniture. Wall installation is entirely at the customer's expense. Wooden and metal shelving units must be assembled by the customer. For an additional 5% of the purchase price, the office furniture and office chairs will be assembled and delivered completely ready for use. You can select this option in the shopping cart.

Delivery time:

We deliver with our own trucks. We deliver on route and, assuming stock is available, require between 5 and 15 working days*.

*Based on availability. Stock is always a snapshot. If items are out of stock, delivery time may vary. We will keep you updated throughout the order process.

We only deliver on weekdays between 9:00 and 17:00 and not on weekends or public holidays.

After you place your order, ABC Kantoormeubelen will contact you by phone to schedule a delivery date and time. If you change your mind and would prefer a different piece of office furniture or a chair in a different color, we're happy to accommodate.

In consultation with ABC Office Furniture, we can also call you half an hour before delivery.

Right of withdrawal

These rules regarding the right of withdrawal are specifically designed to protect consumers. They do not apply when you, as a business owner, purchase a product remotely from another business owner. In that case, the general rules for (purchase) agreements from Books 6 and 7 of the Dutch Civil Code apply. See also our general terms and conditions on this website.

For products:

1. The consumer can cancel a contract regarding the purchase of a product within a cooling-off period of at least 14 days without giving any reason. The entrepreneur may ask the consumer for the reason for cancellation, but is not obligated to state their reason(s).

2. The reflection period referred to in paragraph 1 commences on the day after the consumer, or a third party designated by the consumer in advance, who is not the carrier, has received the product, or:

a. If the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by the consumer, received the last product. The entrepreneur may refuse an order for multiple products with different delivery times, provided that the entrepreneur has clearly informed the consumer of this prior to the ordering process.

b. if the delivery of a product consists of different shipments or parts: the day on which the consumer, or a third party designated by the consumer, has received the last shipment or the last part;

  1. for contracts for regular delivery of products over a specific period: the day on which the consumer, or a third party designated by the consumer, has received the first product.

For services and digital content not supplied on a tangible medium:

3. The consumer can cancel a service agreement or an agreement for the supply of digital content not delivered on a tangible medium within a period of at least 14 days without giving any reason. The trader may ask the consumer for the reason for cancellation, but may not oblige the consumer to state their reason(s).

4. The reflection period referred to in paragraph 3 commences on the day following the conclusion of the agreement.

Extended reflection period for products, services and digital content not delivered on a tangible medium if no information is provided about the right of withdrawal:

5. If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or has not provided the model withdrawal form, the withdrawal period will expire twelve months after the end of the original withdrawal period determined in accordance with the previous paragraphs of this Article.

6. If the entrepreneur has provided the consumer with the information referred to in the previous paragraph within twelve months after the commencement date of the original reflection period, the reflection period will expire 14 days after the day on which the consumer received that information.

Consumer obligations during the cooling-off period

1. During the cooling-off period, the consumer will handle the product and its packaging with care. They will only unpack or use the product to the extent necessary to determine the nature, characteristics, and functioning of the product. The basic principle here is that the consumer may only handle and inspect the product as they would be allowed to do in a store.

2. The consumer is only liable for any diminished value of the product resulting from the handling of the product in a way that goes beyond what is permitted in paragraph 1.

3. The consumer is not liable for any diminished value of the product if the trader has not provided him with all legally required information about the right of withdrawal before or at the conclusion of the agreement.

Exercise of the right of withdrawal by the consumer and costs thereof

1. If the consumer exercises his right of withdrawal, he shall notify the entrepreneur of this within the cooling-off period by means of the model withdrawal form or in another unambiguous manner.

2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer shall return the product or hand it over to (an authorized representative of) the entrepreneur. This is not necessary if the entrepreneur has offered to collect the product itself. The consumer has in any case complied with the return period if they return the product before the cooling-off period has expired.

3. The consumer returns the product with all supplied accessories, if reasonably possible in the original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.

4. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.

5. The consumer shall bear the direct costs of returning the product.

6. If the consumer revokes after having first expressly requested that the performance of the service or the supply of gas, water or electricity that have not been made ready for sale in a limited volume or specific quantity commence during the cooling-off period, the consumer owes the entrepreneur an amount that is proportional to that part of the obligation that the entrepreneur has already fulfilled at the time of revocation, compared with the full fulfilment of the obligation.

7. The consumer shall not bear any costs for the performance of services or the supply of water, gas or electricity that have not been made ready for sale in a limited volume or quantity, or for the supply of district heating, if:

a. the trader has not provided the consumer with the legally required information about the right of withdrawal, the cost reimbursement in case of withdrawal or the model withdrawal form, or;

b. the consumer has not expressly requested the commencement of the performance of the service or the supply of gas, water, electricity or district heating during the cooling-off period.

8. The consumer shall not bear any costs for the full or partial supply of digital content not supplied on a tangible medium, if:

a. he has not expressly agreed, prior to delivery, to the commencement of performance of the agreement before the end of the cooling-off period;

b. he has not acknowledged that he loses his right of withdrawal by giving his consent; or

c. the entrepreneur has failed to confirm this statement from the consumer.

9. If the consumer exercises his right of withdrawal, all additional agreements will be dissolved by operation of law.

10. If the furniture has already been assembled, the right of return expires

Obligations of the entrepreneur in case of withdrawal

1. If the entrepreneur makes it possible for the consumer to notify the withdrawal electronically, he will immediately send an acknowledgement of receipt after receiving this notification.

2. The entrepreneur will reimburse all payments made by the consumer, excluding any delivery costs charged by the entrepreneur for the returned product, without delay, but within 14 days following the day on which the consumer notified the entrepreneur of the withdrawal. Unless the entrepreneur offers to collect the product themselves, they may withhold reimbursement until they have received the product or until the consumer proves that they have returned the product, whichever is earlier.

3. The entrepreneur will use the same payment method the consumer used for the refund, unless the consumer agrees to a different method. The refund is free of charge for the consumer.

4. If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur is not obliged to reimburse the additional costs for the more expensive method.

5. For office furniture that has already been assembled, the entrepreneur's obligation to take back the goods does not apply.

6. Never return goods yourself, but wait for the return procedure that the company will send you in advance. 

Exclusion of right of withdrawal

The entrepreneur may exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer, at least in good time before the conclusion of the agreement:

1. Products or services whose price is subject to fluctuations on the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period

2. Agreements concluded during a public auction. A public auction is defined as a sales method in which products, digital content, and/or services are offered by the entrepreneur to the consumer who is personally present or is given the opportunity to be personally present at the auction, under the direction of an auctioneer, and in which the successful bidder is obligated to purchase the products, digital content, and/or services;

3. Service agreements, after full performance of the service, but only if:

a. the performance has begun with the consumer's express prior consent; and

b. the consumer has stated that he will lose his right of withdrawal once the trader has fully performed the agreement;

4. Service contracts for the provision of accommodation, if the contract provides for a specific date or period of performance and other than for residential purposes, the transport of goods, car rental services and catering;

5. Agreements relating to leisure activities, if the agreement provides for a specific date or period of performance thereof;

6. Products manufactured to the consumer's specifications which are not prefabricated and which are manufactured on the basis of an individual choice or decision by the consumer or which are clearly intended for a specific person;

7. Products that spoil quickly or have a limited shelf life;

8. Sealed products which are not suitable for return for reasons of health protection or hygiene and were unsealed after delivery;

9. Products which after delivery are irreversibly mixed with other products by their nature;

10. Alcoholic beverages, the price of which has been agreed upon at the time the contract is concluded, but the delivery of which can only take place after 30 days, and the actual value of which depends on fluctuations in the market over which the entrepreneur has no influence;

11. Sealed audio, video recordings and computer software, the seal of which has been broken after delivery;

12. Newspapers, periodicals or magazines, except subscriptions to these;

13. The supply of digital content other than on a tangible medium, but only if:

a. the performance has begun with the consumer's express prior consent; and

b. the consumer has stated that he thereby loses his right of withdrawal.

14. Goods assembled after delivery.

These rules regarding the right of withdrawal are specifically designed to protect consumers. They do not apply when you, as a business owner, purchase a product remotely from another business owner. In that case, the general rules for (purchase) agreements from Books 6 and 7 of the Dutch Civil Code apply. See also our general terms and conditions on this website.

These rules regarding the right of withdrawal are specifically designed to protect consumers. They do not apply when you, as a business owner, purchase a product remotely from another business owner. In that case, the general rules for (purchase) agreements from Books 6 and 7 of the Dutch Civil Code apply. See also our general terms and conditions on this website.

ABC Office Furniture © All Rights Reserved

Model and price changes for office furniture are subject to change. All office furniture prices on this site are exclusive of VAT unless otherwise stated. Our general terms and conditions apply to all sales through ABC Kantoormeubelen.